This Refund Policy governs the refund and return procedures for purchases made from Mozi Jewelry through our online jewelry store www.mozijewelry.com. By making a purchase from our Website, you acknowledge and agree to the terms and conditions of this Refund Policy.

1. Returns and Exchanges

We strive to provide you with high-quality jewelry and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, you may be eligible for a return or exchange, subject to the following conditions:

a. Eligibility for Returns and Exchanges:

• You must initiate a return or exchange request within 14 days from the date of delivery.
• The item(s) must be in their original condition, unworn, and free from any damages, alterations, or signs of use.
• The original packaging, including all tags and certificates, must be included with the returned item(s).
• Custom-made or personalized jewelry may not be eligible for returns or exchanges unless they are defective or damaged upon arrival.

b. Return and Exchange Process:

To initiate a return or exchange, please follow these steps:

• Contact our customer support team at info@mozijewelry.com and provide your order details.
• Our customer support team will guide you through the return or exchange process, providing you with instructions and a return authorization number (RMA) if applicable.
• Pack the item(s) securely in the original packaging, including all tags and certificates.
• Clearly label the package with the provided RMA number (if applicable).
• Ship the package back to us using a traceable and insured shipping method. The shipping cost for returns or exchanges is the responsibility of the customer.
• Once we receive the returned item(s), our quality control team will inspect them to ensure they meet the eligibility criteria.
• If approved, we will process the refund or exchange within a reasonable timeframe.

1. Refund Options

a. Refund Method:

Refunds for eligible returns will be issued using the same payment method used for the original purchase. If the original payment method is not available, we may offer an alternative refund method at our discretion.

b. Refund Amount:

The refund amount will be equal to the purchase price paid for the item(s) returned, excluding any shipping fees, taxes, or additional charges incurred during the purchase process.

c. Refund Processing Time:

Once the return is approved, we will process the refund as soon as possible. Please allow for up to 10 business days for the refund to be credited to your account, depending on your payment provider.

1. Non-Refundable Items and Exceptions

The following items are generally non-refundable:

• Custom-made or personalized jewelry, unless they are defective or damaged upon arrival.
• Earrings, for hygiene reasons, unless they are defective or damaged upon arrival.
• Sale or clearance items, which are sold "as is" and may not be eligible for returns or exchanges.

1. Damaged or Defective Items

In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return or exchange process and arrange for a replacement or refund, including any applicable shipping fees.

1. Changes to this Refund Policy

Mozi Jewelry has the discretion to update or modify this Refund Policy at any time. When we do, we will revise the updated date at the bottom of this policy.

By making a purchase from our Website, you acknowledge and agree to the terms and conditions of this Refund Policy.

If you have any questions or concerns about our Refund Policy, please contact us at info@mozijewelry.com.