This Shipping Policy governs the shipping and delivery procedures for purchases made from Mozi Jewelry through our online jewelry store www.mozijewelry.com. By making a purchase from our Website, you acknowledge and agree to the terms and conditions of this Shipping Policy.

1. Shipping Methods and Availability

We offer worldwide shipping services. The available shipping methods and their associated costs will be displayed during the checkout process. Please note that shipping availability and costs may vary depending on the destination and the items being purchased.

1. Order Processing Time

Once your order is successfully placed and payment is confirmed, we will begin processing your order. The processing time typically ranges from 5 to10 business days. Please note that custom-made or personalized jewelry may require additional processing time.

1. Shipping Time

Shipping time refers to the estimated time it takes for your order to be delivered after it has been processed and shipped. The shipping time may vary depending on the shipping method selected during checkout and the destination. Please note that the shipping time does not include the order processing time.

1. Tracking and Delivery Confirmation

For your convenience, we provide tracking information for all shipped orders. Once your order has been shipped, you will receive a shipping confirmation email containing the tracking details. You can use this information to track the status and progress of your shipment.

1. Shipping Costs and Customs Fees

Shipping costs will be calculated and displayed during the checkout process based on the destination and the selected shipping method. Please note that international shipments may be subject to additional customs fees, import duties, taxes, or other charges imposed by the destination country. These fees are the responsibility of the recipient and are not included in the purchase price or shipping costs.

1. Shipping Address

It is your responsibility to provide accurate and complete shipping address details during the checkout process. Please ensure that the shipping address is correct and up-to-date to avoid any delays or delivery issues. We are not responsible for any additional costs or delays resulting from incorrect or incomplete shipping address information provided by the customer.

1. Shipment Delays and Exceptions

While we strive to deliver your order within the estimated timeframes, please note that unforeseen circumstances or events beyond our control may cause delays in shipping or delivery. In such cases, we will make every effort to keep you informed and provide updates regarding your order status.

1. Lost or Damaged Shipments

In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue to your satisfaction. Please note that the resolution may involve filing a claim with the shipping carrier, and we will assist you throughout the process.

1. Changes to this Shipping Policy

Mozi Jewelry has the discretion to update or modify this Shipping Policy at any time. When we do, we will revise the updated date at the bottom of this policy.

By making a purchase from our Website, you acknowledge and agree to the terms and conditions of this Shipping Policy.

If you have any questions or concerns about our Shipping Policy, please contact us at info@mozijewelry.com.